Shipping & Returns

MADE-TO-ORDER - please allow 1-3 weeks before shipping

As a small, family-owned business, we take pride in crafting each of our boards by hand.

Depending on the number of orders in the queue, it may take up to 1-3 weeks to make and ship your butcher block, charcuterie board, serving tray, etc. 

 

If you need your order in time for a birthday, anniversary, etc., please don’t hesitate to CONTACT US and we'll see what we can do. Otherwise, we look forward to shipping this out to you once it is ready!

 

SHIPPING

We ship to all Canadian provinces and the Continental United States. 

Please allow 1 to 3 business days to process your order. When your board has been completed and ready for shipping, you will receive a tracking number via email.

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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ray's Wood Creations is not responsible for these charges if they are applied and are your responsibility as the customer.

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If you haven’t received your order within 10 days of receiving your shipping confirmation email, please CONTACT US with your name and order number, and we will look into it for you.

 

RETURN POLICY

All of our boards will be warrantied to be free from defects in material and workmanship for a period of 60 days from the date of receipt. Anything past 60 days will be considered on a case-by-case basis.

 

All returns require prior authorization. Call 613-209-0233 for authorization. Authorized goods for return must be received within 14 days of authorization, in the original packaging, sent insured.

Damages that occur during return shipping will be the responsibility of the customer.

 

Defective Items

Defects are described as anything which will render the board unusable such as cracks, splits, or warps. The natural coloration of the wood is not a defect. All defective items will be repaired, replaced, or refunded. Defective items accepted for return will be shipped back to us at our expense. Return shipping to the customer will also be at our expense. Returned items must be in the original packaging, sent insured.

Repair, replacement, or refund will be at our sole discretion.

 

Non-defective Items

All non-defective items that are accepted for return will be at our discretion. All non-defective items will be charged a 20% restocking fee. Returned items must be in the original packaging, sent insured. Return shipping costs will be the responsibility of the customer.

 

Customer Induced Damage

All items with customer-induced damage will not be acceptable for returns.

Special Orders

Due to the customer-specific nature of special orders, special order boards are not eligible for returns. Exclusions are for damages during shipping or manufacturing defects.

 

Freight Damages

If a board arrives with visible damage, it is recommended to refuse delivery requiring the carrier to return the package to the original shipping point.

Reports for hidden damages must be made to us immediately after receipt along with a written description of the damages and photos. Claims will be made to the carrier and when the claim is accepted a replacement board will be shipped.

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If you have any further questions, please don't hesitate to CONTACT US